Q: How can I place an order at Home-Ville?
A: Click "add to cart" for the item(s) you want to purchase, click on "view cart" and "check out" after you have confirmed your order. Key in shipping information, billing information and confirm the information. Soon, you would receive an order confirmation e-mail from us. This e-mail will contain your order and shipment details.

Q: Do I need to register to do shopping through Home-Ville?
A: Yes, you are required to register with us before you start to shop from Home-Ville. Your registration details will assist us in communicating with you in the future.

Q: Can I phone or fax my order?
A: No, you can only place an order through online.

Q: Do you ship outside Malaysia?
A: No, for the meantime we only ship orders to Malaysia. Would further advertise for other countries availability.

Q: Which delivery company do you use?
A: We use Poslaju to deliver the products to your doorstep.

Q: How long will it take to get my order?
A: The item that you have purchased will reach your doorstep within 3-7 days.

Q: How can I know of my order status?
A: You would receive an email once the shipment is being sent out. We will include the estimated arrival date and a tracking detail will be provided for you to check the status of your order.

Q: How can I make payment for the product?
A: We only accept online payments. You may pay through credit card, debit card or direct debit.

Q: Which currency are the prices on your website?
A: The currency used is in Ringgit Malaysia (RM).

Q: Are there any hidden costs such as taxes etc?
A: No, there are no hidden charges.

Q: In which circumstances will you provide for replacement?
A: We will only provide replacement if the customer receives an item which is different from what they have ordered or the item received is defective item. You should contact us within 7 days upon receipt of the item. For more information, please refer to our return policy.

Q: What is your product guarantee?
A: We only sell authentic products therefore we are able to ensure you that our products have the best quality. We always strive for high customer satisfaction so that satisfied customers will return to Home-Ville again and again.

Q: How do I contact you?
A: Please proceed to contact page to check for the best way to contact us.

Q: I do not see my question in this FAQ list.
A: Please feel free to contact us or send us your question to sportvillecom@gmail.com.

Q: What is Ville Points?
A: Ville Points (VP) will be rewarded to our loyal customer for simply shop at any of our merchants under the 'Ville' family. You can then redeem these accumulated VP for an incredible array of exciting rewards under the 'Ville' rewards system. Ville Points will never expire.

* We reserve the right to change the VP rates at any time without prior notice.
* VP are not transferable to another party.
* No cash value for the Ville Points.